Terms and Conditions

1. A provisional booking date may be held by telephone and will be held for four days pending receipt of a completed booking form and full deposit or payment as appropriate. Only the persons named on the booking form are allowed to stay in the house. Florida State Law prohibits subletting, sharing or assigning. Any persons not shown on the booking form will be asked to leave by our local agents.
2. DEPOSIT/SECURITY DEPOSIT A deposit of £100/$150 per week is required with the completed booking form. Confirmation of booking will normally be made within seven days of receipt of deposit. Once the booking is confirmed, the deposit will be non-refundable but will be deducted from the full rental amount due. A refundable security deposit will be charged on arrival in Orlando, via imprint of a valid credit card to the value of $350.00 to cover any breakages or damage whilst staying in the holiday home.
3. At the time of confirmation, an account will be issued showing the balance due. This is payable eight weeks prior to the date of departure. Bookings made within eight weeks of departure are payable in full at the time of booking. Full details and key collection will be sent to you after full payment has been received.
4. The owners reserve the right to cancel the booking if payment is not received by the due date.
   
5. Cancellation Charges. The client may cancel the booking at any time after it has been confirmed. Cancellation must be made in writing. The following cancellation charges will apply:
   More than eight weeks Deposit forfeited
   Between four and eight weeks before departure 50% of total cost forfeited
   Less than 28 days before departure 100% of total cost forfeited
6. Amendments. Alterations to confirmed bookings can be made at owner’s discretion and the client’s request – an administration fee of £10.00/$15.00 will be charged. Changes need to be notified in writing together with the relevant fee.
7. Arrival/Departure. The rental commences at 4.00 p.m. on the day or your arrival and ceases at 11.00 a.m. on the day of departure. The property will be cleaned before your arrival and again on your departure. All rentals are inclusive of electricity, water and local sales taxes. A telephone is available for your use in the villa, with local calls being free of charge, but you will need a credit card for long distance or international calls.
   
8. Force Majeure. The owner’s or owner’s agent cannot accept, be responsible for or be liable in respect of loss, damage or changes caused by force majeure (e.g. strikes, floods, closure of airports, weather conditions or other events beyond our control). In the unlikely event of a complaint during your stay, please contact the Management Company.
9. Liability. The owner’s or owner’s agent do not accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused. Please bear in mind that you villa is situated on a development which consist of both residential and vacation homes. Therefore, the owner’s or owner’s agent cannot be held responsible for any ongoing construction, alterations to existing houses or any noise as a result thereof on or around the housing development.
10. Pool Heating. If pool heating is required, this must be requested at the time of booking. There is an additional charge and this must be paid for within the final balance. In the event pool heating is requested and paid for, the owners cannot guarantee the temperature of the pool as this will vary according to different factors, the main one being the prevailing weather conditions.
11. Inventory Items. No inventory items must be removed from the house. This includes linens and towels. Any breakages or damage must be reported to the Management Company immediately.
12. Insurance. Clients are recommended to take out adequate holiday insurance to cover eventualities such as cancellation, accident, sickness and damage.
13. No smoking policy. Please note that the owners do not allow smoking within the home but it is permitted within the pool area only.
14. Cots and Highchairs. These can be supplied. Please apply at the time of booking. Additional charges subject to change.